Privacy Policy

Castle Hill MG is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Castle Hill MG manages personal information. It is structured as follows:

1. Personal information Castle Hill MG collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Castle Hill MG and complaints
10. Changes to Privacy Policy

1. Personal information Castle Hill MG collects

The main types of personal information Castle Hill MG collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Castle Hill MG such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Castle Hill MG's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Castle Hill MG's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Castle Hill MG's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Castle Hill MG.

Castle Hill MG collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Castle Hill MG keeps of telephone calls, or emails received, or messages sent to Castle Hill MG or posted on Castle Hill MG's pages on social media);
• Castle Hill MG's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Castle Hill MG collects personal information in connection with running its business directly from the individual concerned. On occasion Castle Hill MG may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Castle Hill MG stores personal information in electronic and paper form.

Castle Hill MG uses and discloses personal information as follows:

• to source vehicles and sell them to Castle Hill MG's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Castle Hill MG's customers and prospective customers;
• to obtain products, services or information from Castle Hill MG's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Castle Hill MG knows about them);
• to operate and manage Castle Hill MG's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Castle Hill MG. For example, Castle Hill MG may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Castle Hill MG also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Castle Hill MG uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Castle Hill MG uses in the operation of the computer program is browsing history on Castle Hill MG's websites, name, contact information, and other information you may input into Castle Hill MG's websites. The level of human oversight Castle Hill MG provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Castle Hill MG's staff.

4. Cookies

Castle Hill MG uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Castle Hill MG's web server. Castle Hill MG may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Castle Hill MG's platforms and those social media platforms. Castle Hill MG's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Castle Hill MG's website.

5. Links to other websites

Castle Hill MG's website may contain links to third party websites. Castle Hill MG does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Castle Hill MG and do not wish to receive these communications from Castle Hill MG in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Castle Hill MG.

7. Overseas transfers

Castle Hill MG's website/s are hosted in Australia. On occasion, a third party service provider Castle Hill MG engages or that Castle Hill MG is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Castle Hill MG holds about them by contacting Castle Hill MG during business hours on 02 8858 0777 or via the contact page.

Castle Hill MG may require an individual making a request to verify their identity before processing their request.

Castle Hill MG will aim to respond to all requests promptly and within 30 days.

Castle Hill MG may refuse a request where permitted or required by law. Castle Hill MG will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Castle Hill MG and complaints

If you have any queries, concerns or complaints about how Castle Hill MG handles your personal information please contact Castle Hill MG during business hours on 02 8858 0777 or via the contact page. Castle Hill MG may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Castle Hill MG can understand the nature of your concern. In most cases, Castle Hill MG will ask that you put your request in writing.

Castle Hill MG takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Castle Hill MG's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 02 8858 0777
• Mailing Address: Cnr windsor Rd & Victoria Avenue, Castle Hill, NSW, 2154

10. Changes to Privacy Policy

Castle Hill MG may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.